We aim to provide you with a high quality service throughout. If you have any concerns about our service (including our charges) then please contact your solicitor having the conduct of your matter. If this does not resolve the problem satisfactorily or if you would prefer to speak to someone else, then please contact Shazia Raja at this firm. Should you wish to make a complaint, please ask for details of our written complaints procedure. If you exhaust our internal complaints procedure and still are not happy, provided 8 weeks have passed since the date of your complaint, you may refer to the Ombudsman http://www.legalombudsman.org.uk at PO Box 6806, Wolverhampton, WV1 9WJ tel. 0300 555 0333.